Privacy Policy

Who we are

This website is operated by MB Heating & Plumbing Ltd.
Our website address is: https://your-final-domain.co.uk

If you have any questions about this policy or how we handle your data, you can contact us using the details on our Contact page.

What personal data we collect and why

We only collect personal data that is necessary to respond to enquiries and provide our services.

This may include:

  • Your name
  • Your phone number
  • Your email address
  • Any information you provide when contacting us

We collect this data when you:

  • Submit a contact or callback form on our website
  • Message us via WhatsApp
  • Contact us by email or phone

We use this information solely to:

  • Respond to enquiries
  • Arrange appointments or call-backs
  • Communicate about requested services

We do not use your data for marketing without your consent.

Forms

When you submit a form on our website, the information you provide is sent to us securely and stored only for as long as necessary to deal with your enquiry.

Cookies

This website may use essential cookies required for it to function correctly.

We do not use cookies for advertising or tracking purposes.

If cookies are used, they are only used to:

  • Ensure the website works properly
  • Improve basic site functionality

You can control or disable cookies through your browser settings.

Embedded content

Pages on this website may include embedded content (such as maps or videos).
Embedded content from other websites behaves in the same way as if you visited those websites directly.

Those third-party websites may collect data about you, use cookies, or track your interaction according to their own privacy policies.

Who we share your data with

We do not sell, rent, or trade your personal data.

Your data may be shared only where necessary to:

  • Respond to your enquiry
  • Comply with legal or regulatory obligations

How long we retain your data

We retain personal data only for as long as necessary to deal with enquiries or meet legal and administrative requirements.

Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate

Requests can be made using the contact details on our website.

Changes to this policy

This privacy policy may be updated from time to time. Any changes will be posted on this page.